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FAQ

Contents

Before You Book

  1. What is the cruise itinerary?

      PortDayDateArrivalDeparture
      PortDayDateArrivalDeparture
      Miami, FLSaturdayJan, 25-4:00 pm
      PortDayDateArrivalDeparture
      At SeaSundayJan, 26--
      PortDayDateArrivalDeparture
      At SeaMondayJan, 27--
      PortDayDateArrivalDeparture
      Charlotte Amalie, St. ThomasTuesdayJan, 288:00 am10:00 pm
      PortDayDateArrivalDeparture
      Punta CanaWednesdayJan, 2911:00 am6:00 pm
      PortDayDateArrivalDeparture
      LabadeeThursdayJan, 3010:00 am5:00 pm
      PortDayDateArrivalDeparture
      At SeaFridayJan, 31--
      PortDayDateArrivalDeparture
      Miami, FLSaturdayFeb, 16:00 am-

       

      Descriptions and highlights for the ports of call can be found HERE.

  2. What cruise line/ship does this sail on?

    1. Blue Note at Sea sails on the Celebrity Infinity.

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  3. How much does the cruise cost and what does the price include?

    1. The total cost of the cruise depends on the stateroom category you pick. The pricing (per person, based on double occupancy) can be found HERE. The per person cost includes:

      1. Round trip cruise from Miami
      2. All performances, interviews, parties and events presented on the cruise (This does not include any special Artist-Hosted Events which require sign up and/or a fee or Private Parties.)
      3. All meals (“Included Dining” features breakfast, lunch, dinner and snacks in the Ocean View Café and dinners in The Trellis Dining Room as well as late night mini-buffets throughout the ship.)
      4. As part of the Included Dining experience, non-bottled beverages (i.e. coffee, juices, tea) are provided without charge.
      5. 24-hour room service (excluding delivery surcharge for orders placed 11:00 pm to 6:00 am)
      6. Recreation facilities, such as Fitness Center, Pools, Hot tubs, Basketball court, Jogging track and Thalassotherapy Pool.
      7. In room TV and movies (excluding pay-per-view movies)
      8. Full service room cleaning (twice a day)
    2. Cruise price does not include

      1. Air and ground transportation to and from Miami, ground transportation in ports of call, pre and post cruise lodging, dining in specialty restaurants, bottled and alcoholic beverages, carbonated beverages, personal expenditures and purchases such as photos, souvenirs, excursions, spa services, gambling and travel insurance.

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  4. Can I travel alone?

    1. Special rates are provided to those who wish to reserve a single cabin. Contact a Reservation Specialist at 844.768.5157 for pricing.

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  5. Are handicap-accessible cabins available?

    1. The Celebrity Infinity has a variety of accessible cabins in numerous stateroom category types. To review current availability, please contact a Reservation Specialist at 844.768.5157 Mon-Fri 9-5PM CST.

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  6. Are payment plans available?

    1. We are happy to offer a variety of payment plans to fit your needs including monthly payment options. Payment options will be displayed during the reservation process.

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  7. Does ECP offer any discounts on cabin prices?

    1. Discounted rates are available to guests who have previously sailed on any of our cruise programs.
    2. To reward our valued military guests, we also offer a 5% military discount to active or retired military personnel. A copy of a DD214 is required in order to apply the discount and may not be combined with other offers.

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  8. If I am a Captain’s Club member, do I get rewards?

    1. Blue Note at Sea is a full-ship charter so the standard Captain’s Club rewards do not apply. Guests may still earn credit for days sailed, but rewards and perks are not available during Blue Note at Sea.

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  9. What documentation do I need to travel?

    1. US Citizens are required to travel with either: a valid US passport with at least six (6) months validity during their cruise OR a valid state ID AND an original birth certificate. Both ID and birth certificate with matching names must be presented in order to board the ship. There is no exception to this policy. Non-US Citizens should contact Celebrity Cruise Line for specific requirements. Additional documentation requirements can be found HERE.

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  10. What is the cancellation policy?

    1. Payments are non-refundable. We strongly encourage the purchase of Travel Insurance. Though insurance may be purchased up to 48 hours prior to sailing, to secure the broadest coverage, including pre-existing conditions, Travel Insurance must be purchased within 14 days of the payment of your deposit. Additional details regarding travel insurance can be found HERE.
    2. All reservation cancellation requests must be made by contacting our office at 844.768.5157 Mon-Fri 9-5PM CST. Changes made to an existing reservation within 60 days of sailing are subject to a $150 manifest change fee.

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  11. Is there an age requirement? Are children allowed to sail?

    1. Passengers must be 21 years of age or older on the date that the ship embarks. Passengers who are between the ages of 18-20 are permitted to sail if they are accompanied by an adult 21 years of age and booked in the same or adjoining cabin. Guests who are 17 and under are not permitted to sail.

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Book and Manage Your Reservation

  1. How do I make my reservation?

    1. Reservations can be made online HERE or by speaking with a Reservation Specialist Monday-Friday 9-5 PM CST at 844.768.5157.

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  2. How can I view and make changes to my reservation?

    1. Once a reservation is made, you can view your reservation HERE. If you need to make changes to your reservation (change cabin, update payment information, add or remove a guest, correct contact information, cancel your reservation) please contact a Reservation Specialist Monday-Friday 9-5 PM CST at 844.768.5157 or by emailing info@ecpcruises.com . All reservation cancellation requests must be made by contacting our office. Changes made to an existing reservation within 60 days of sailing are subject to a $150 manifest change fee.

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Pre-Cruise Details

  1. How and when should I arrive to Port of Miami?

    1. Blue Note at Sea embarks from the Port of Miami on Saturday, January 25, 2020 at 4:00PM EST. All guests must be onboard no later than 3:00PM EST for a mandatory safety drill. Boarding the day of the cruise typically begins by noon.

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  2. What is the Port of Miami address?

    1. 1415 NE 2nd Ave. Miami, FL 33132

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  3. Is long-term parking available at the Port of Miami?

    1. Long-time parking is available at the Port of Miami by contacting 866-959-8065.

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  4. If I’m flying when should I schedule my flights?

    1. Unless you reside near Port of Miami, we recommend guests arrive the day prior to the cruise. The pier is about 25 minutes from the Miami Airport and about 45 minutes from the Ft. Lauderdale Airport. The day of disembarkation, February 1, 2020, the ship arrives back in Miami at 6:00AM EST. Due to the time it takes to clear Customs and Immigration it is difficult to estimate the exact time you will be able to depart the ship. To be safe, we do not recommend any flights scheduled prior to 11:00AM EST from the Miami airport or 1:00PM EST from the Ft. Lauderdale airport.

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  5. Is there a recommended hotel the night before the cruise?

    1. We often are able to negotiate a group rate with a hotel near the embarkation port. Guests are responsible for making their own reservation and assume all financial responsibility. We also offer a shuttle service from the hotel to the port the morning of the cruise for $20 per person. Hotel and transportation details can be found HERE.

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  6. Can I bring alcohol on board?

    1. Guests are not allowed to bring beer or hard liquor on board. On boarding day, guests may bring on board two (2) 750 ml bottles of personal wine or champagne per stateroom in their carry-on luggage. If more than two bottles of wine and champagne are brought on board, including any alcoholic beverages purchased in ports-of-call or in the onboard shops, they will be stored by the ship and delivered to your stateroom on your last day on board. If guests wish to enjoy their wine or champagne in dining or bar venues, a corkage fee will apply.

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  7. Can I bring bottled water or soda on board?

    1. Guests may bring bottled water and soda onboard, however, both must be hand carried on and not packed in checked luggage.

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  8. What type of documentation is required for boarding?

    1. US Citizens are required to travel with either: a valid US passport with at least six (6) months validity during their cruise OR a valid state ID AND an original birth certificate. Both ID and birth certificate with matching names must be presented in order to board the ship. There is no exception to this policy. Non-US Citizens should contact Celebrity Cruise Line for specific requirements. Additional documentation requirements can be found HERE.

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  9. What is the online check in process?

    1. Celebrity’s check in procedure can be completed entirely online up to three days prior to the sailing. Upon completion you will print your “boarding pass”. If this is your first time sailing with Celebrity, you can create an online account to manage your reservation. Once you have checked in online, you may also book excursions, make spa reservations, or other options. If you prefer, or if you miss the deadline, you may complete the process in the Terminal on the Departure Date, but the check in process will take substantially more time. Further details as to how and when to complete the check-in process will be communicated via email as we approach the cruise date.

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  10. How and when can I purchase pre-cruise packages and activities?

    1. A few months prior to the cruise you will receive a Celebrity Cruise Line Reservation Number provided by Entertainment Cruise Productions. Once you have this number, you will have access to Celebrity’s “Cruise Planner.” Check HERE to view available packages for purchase.

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  11. Are beverage packages available for purchase?

    1. Celebrity offers a variety of beverage packages available for purchase prior to boarding. More information can be found HERE.

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  12. Are specialty dining packages available for purchase?

    1. Celebrity offers a variety of specialty dining packages available for purchase prior to boarding. More information can be found HERE.

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  13. How and when can I purchase shore excursions?

    1. Celebrity Cruise Line has endless excursions available at each port of call. Excursions can be purchased by visiting the Shore Excursion desk onboard or by logging into your CRUISE PLANNER. You can view available excursions HERE.

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Once On Board

  1. Will I receive a schedule of performances and activities?

    1. The moment you step onboard you are greeted by staff and will receive a Souvenir Program that will outline the schedule for the week.

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  2. When do I receive my Cruise Identification Card?

    1. As part of the embarkation check-in process, you will receive a color coded Cruise Identification Card. This card has several uses (room key, charge card for onboard purchases, identification card for boarding and disembarking) and serves to confirm which of the nightly Main Shows you will attend. Guests with one color attend the 1st Show and Guests with the other color attend the 2nd Show. Please check your card at that time to make sure that the color of your Cruise Identification Card is consistent with your reservation information. We will correct any mistakes but it is highly unlikely that moving from one show time to another can be accommodated.

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  3. What time do I attend the nightly Main Show?

    1. As part of the reservation process you chose to attend either the 1st Main Show each evening (which begins between 6:00PM – 6:30PM, nightly) or the 2nd Main Show (which begins between 9:00PM – 9:30PM, nightly). Please note that great care is taken to divide our guests evenly between 1st and 2nd Shows to ensure comfortable seating. It is highly unlikely that your choice can be changed now or on the ship.

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  4. What time do I eat dinner?

    1. Guests can dine at any time they wish. Typically, if you are assigned to the 1st Main Show it makes sense to dine after the show. If you are assigned to the 2nd show, it makes sense to dine prior to the evening show. The main dining room is typically open from 5:45PM-10:00PM.

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  5. Can I interact with the musicians/talent while on board?

    1. You will see and can interact with your favorite musicians/celebrities in the elevator, at the pool, and during daily events and activities that feature some of their hobbies and favorite things to do. Although the celebrities will be accessible on board, we do ask that you are respectful of their personal time and give them privacy when appropriate.

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  6. Can I take pictures and video while on board?

    1. We encourage guests to take as many pictures and video as they wish. However, we ask that guests refrain from taking photos and videos in the main show each evening. We have a professional photo/video team on board. They will make photos from the main show available for free HD download on our website after the cruise.

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  7. What is the dress code?

    1. Blue Note at Sea is “jazz club casual”. During the day, wear what is most comfortable. During the evenings, you will see most gentlemen in slacks and a nice shirt, while women may sometimes wear cocktail dresses or nice slacks and a top.

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  8. What are the theme nights?

    1. One of the exciting elements of Blue Note at Sea is our theme nights! Each night the ship transforms into a different theme. We will announce our themes for this year’s cruise as we approach our sailing date leaving plenty of time to plan your outfits!

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  9. Is Wi-Fi available for purchase?

    1. Celebrity offers a variety of internet and Wi-Fi packages available for purchase prior to boarding. More information can be found HERE.

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  10. What is the best emergency contact number?

    1. Friends or family can reach you 24 hours a day via Celebrity’s Satellite Service. Your friends and family can contact the ship by calling (877) 266-1020. From outside the U.S., they can call (732) 335-3296. The cost is $7.95 USD a minute and can be charged to American Express®, MasterCard®, Visa®, Discover® or Diners Club®. From outside the U.S. additional long distance charges will also apply

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  11. Can I smoke while on board?

    1. Cigarette, cigar, e-cigarette and pipe smoking is permitted in designated outdoor areas of the starboard side of the ship. Smoking is not permitted inside any stateroom or any stateroom balcony. This applies to all stateroom categories. Violations of this stateroom policy are subject to a cleaning fee of $250 USD and may be subject to further action.

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Special Needs and Requirements

  1. Is there accessible seating available in The Celebrity Theater?

    1. Yes, the Seating Assistance For Entry (SAFE) is a seating assignment program in the main theater predominately for guests with mobility issues, such as those who use a wheelchair or scooter. Due to the configuration of the theater, Entertainment Cruise Productions cannot guarantee a seat close to the stage. We can only guarantee a seat that is easily accessible for the nightly main show. If you require this assistance complete the SAFE form HERE. You will receive further details once your completed form is received.

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  2. Does Celebrity Cruise Line provide wheelchairs or scooters on the ship?

    1. If you would like to have a wheelchair or scooter during the cruise, you are welcome to bring your own or rent one from a company that provides wheelchairs and scooter rentals for cruises:
      1. Scootaround (formerly Care Vacations): 1-888-441-7575 or 1-204-982-0657
      2. Special Needs at Sea: 1-800-513-4515 or 1-954-585-0575

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  3. Is wheelchair assistance provided at the pier before and after the cruise?

    1. Celebrity Cruise Line offers boarding and departure assistance to guests in wheelchairs or with mobility disabilities. To request assistance at the pier, contact pierassistance@ecpcruises.com so that we may prioritize your assistance to go onboard. Wheelchair assistance for boarding is available from the terminal check-in, to the ship.

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  4. Will we be tendering or docking at the ports of call?

    1. At some ports, the ship will anchor off shore, and guests are taken to shore by small boats called tenders. We do not control this and even if the ship is scheduled to dock at a pier, it can change to tendering. Guests with assistive devices who are unable to take a few steps will be unable to board tenders unless roll-on capability is available. In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorized wheelchairs and mobility scooters cannot be taken on tenders, unless roll-on capability is available. Please note roll-on capability is not guaranteed.

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  5. Can Celebrity Cruise Line accommodate guests with special dietary requirements?

    1. Celebrity makes every effort to accommodate every guest’s dietary requirements whenever possible. A variety of vegetarian meals are available on all menus in the Main Dining Room and Oceanview Cafe every day. Guests do not need to make a special request for these meals. Food allergies, gluten-free, low-fat, low-sodium, lactose-free/soy milk, ensure, and kosher meals are available, however, guests must notify Celebrity at least 60 days prior to sailing via e-mail requests to special_needs@celebrity.com; Please include in the e-mail the guests’ names, Celebrity reservation number, ship name and sail date. E-mails will receive an automated response.

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  6. Are service animals allowed on board?

    1. Celebrity Cruise Line does allow Service Animals on board. More details are found HERE.

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  7. Is there licensed medical staff on board?

    1. Yes, each ship has a minimum of one fully licensed physician, and a minimum of two licensed nurses onboard every ship. Types of medications kept onboard are limited, and you must bring an adequate supply of any medications you may need on your cruise. If you require seasickness medication, it is available at the Guest Relations Desk.

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Miscellaneous

  1. The cabin I want is sold out, can I join a waitlist?

    1. Yes! We encourage you to join our waiting list if you are interested in a sold out cabin category for 2020. There are always cancellations throughout the year and we contact those on the wait list based on when they joined and the selected cabin preference. You can join the wait list HERE.

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  2. I lost an item onboard, who do I contact?

    1. If you lost or left an item onboard the ship please contact Celebrity Cruise Line’s Lost and Found department at 844-418-6824 or email celebrityonetouch@celebrity.com

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